We want you and your guests to have a brilliant time. These terms simply help us look after you, your guests and the venue, so enjoy yourselves and be mindful.

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BOOKING & DEPOSIT

1. A booking is provisional until the deposit is paid. We hold a provisional date for 7 days from when we send your deposit request.

2. Room only: a £150 booking fee. Buffet or menu pre-order: a deposit of £5 per person (minimum £150), deducted from your final bill.

3. We accept bank transfer, or cash or card at the bar. We don’t take card payments over the phone, and we are unable to accept cheques.

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CANCELLATIONS

4. 14 days’ notice or more: your deposit is refunded in full.

5. 7 to 13 days’ notice: your deposit is kept as credit towards a new date.

6. Less than 7 days’ notice: the deposit is non-refundable.

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NUMBERS, FOOD & CHANGES

7. Final numbers, food choices and serving time are needed 7 days before your event, so our kitchen can prepare.

8. Changes after that may not always be possible, so please tell us as early as you can. Changes in the final 24 hours may use part or all of the deposit to cover costs.

9. Please let us know about any allergies or dietary requirements in advance.

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ON THE DAY

10. Your booking time includes any set-up and clear-down. The room may be in use before or after your event.

11. Decorations must be agreed with us beforehand. Please don’t use sticky tape, pins or anything that marks the walls; the rafters are ideal for hanging banners.

12. Guests may not bring or drink their own alcohol on the premises.

13. In line with our licence, all children (anyone under 18) must leave the premises by 10pm.

14. Illegal drugs are strictly prohibited.

15. We reserve the right to refuse service to anyone who appears excessively intoxicated.

16. Abuse towards our staff, or obvious disrespect for the venue, will not be tolerated.

17. When your hire time ends, please gather your belongings and leave in good time.

18. Belongings can only be stored overnight by prior arrangement, and are left at your own risk.

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DAMAGE

19. You are responsible for your group. Breakages or vandalism, excessive littering, food trodden into the carpet, or clear disregard for the venue, our staff or other customers may mean we keep part or all of your deposit, or charge for repair and cleaning costs.

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By paying your deposit, you agree to these terms.

Any questions? Email bookings@roseandcrownthurnby.co.uk and we’ll be happy to help.